Can I Email an Agent From the Latest Activity View?
Yes.
Find the agent on the Latest Activity view
Select the envelope icon to send them an email.
Click image for full size.
Your default email application will open for you to compose a message.
Step 1
Find the agent on the Latest Activity view
Step 2
Select the envelope icon to send them an email.
Click image for full size.
Your default email application will open for you to compose a message.